Refund & Cancellation Policy
Last updated: June 19, 2026
1. Cancelling Your Subscription
You may cancel your Vasbyt subscription at any time — no need to email us or submit a support request. To cancel, go to your account settings and select Manage subscription. This opens the Stripe customer portal, where you can cancel your plan, update your payment method, or download past invoices. The process takes less than a minute and takes effect immediately — you will not be billed again after cancelling.
2. What Happens When You Cancel
Cancelling your subscription does not cut off your access straight away. You retain full paid-tier access — including all Professional or Champion features — until the end of the current billing period you have already paid for. Once that period expires, your account automatically moves to the Free tier. You will not be charged again, and no further action is required on your part.
Your workout logs, progress data, and account settings are preserved when you move to the Free tier. If you later decide to resubscribe, your historical data will still be there.
3. Refunds
All subscription payments are non-refundable except where required by applicable law. Specifically:
- We do not offer prorated refunds for unused time remaining in a billing period after you cancel.
- Switching from an annual plan to a monthly plan mid-cycle does not entitle you to a refund of the difference.
- If your account is suspended or terminated due to a breach of our Terms of Service, no refund will be issued.
Exceptions may apply where mandatory consumer-protection law in your country of residence requires a refund. If you believe you are entitled to a refund under applicable law, please contact us at vasbyt.training@gmail.com and we will review your request.
4. EU/UK Cooling-Off Period
If you are a consumer located in the European Union or the United Kingdom, you may have a statutory right of withdrawal (a "cooling-off period") of 14 days from the date of your initial purchase, during which you can cancel and request a full refund without giving a reason.
However, please be aware of the following: Vasbyt provides digital content and services that you can access immediately upon subscribing. Under EU Directive 2011/83/EU and equivalent UK legislation, if you expressly consent to the immediate supply of digital content and acknowledge that you thereby waive your right of withdrawal, that right may no longer apply once you begin using the paid features. By subscribing and accessing paid features during the 14-day window, you may waive your right of withdrawal in relation to those features.
If you wish to exercise your right of withdrawal — or if you have any questions about whether it applies to your situation — please contact us at vasbyt.training@gmail.com before using the paid features, or as soon as possible within the 14-day period. We will process your request promptly and in accordance with our legal obligations.
5. Free Trial
New Vasbyt accounts receive a 30-day Professional plan free trial. No payment card is required to start or maintain the trial. You will not be charged anything during the trial period, and the trial will not automatically convert into a paid subscription at the end — you will only be charged if you actively choose to subscribe to a paid plan.
If you decide not to subscribe, simply allow the trial to expire or cancel it from the Manage subscription screen; your account will move to the Free tier at no cost. There is no risk of an unexpected charge from the free trial.
6. Contact
If you have any questions about billing, cancellations, or refunds — or if you believe you are entitled to a refund under applicable law — please reach out to us at: vasbyt.training@gmail.com. We aim to respond to all billing enquiries within two business days.